Shipping Policy - Mini Thinkers

Last Updated: [May9, 2025]

Shipping Policy - Mini Thinkers

At Mini Thinkers, we’re dedicated to providing a smooth and efficient shipping experience. Please review the details of our shipping policy below, which includes delivery times, tracking information, and answers to common concerns.

1. Order Processing & Shipping Times

• Order Processing Time: Orders are processed within 1–3 business days.
• Standard Shipping: Estimated delivery within 7–15 business days.
• Expedited Shipping: Delivery within 5–10 business days (available at checkout).

Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress in real time.

Note: Shipping times may vary due to factors such as holidays, supply chain disruptions, or high order volumes.

2. Shipping Destinations and Costs

• We ship to most countries worldwide.
• Shipping Rates: Calculated at checkout based on your location and shipping method.
• Free Shipping: Available for orders over $100.

For international shipments, customs duties, taxes, and import fees are the responsibility of the customer.

3. Tracking Your Order

You will receive an email with a tracking link once your order ships. This allows you to monitor your package’s progress until delivery.

What to Do If Tracking Information Is Not Updated:

1. Check your spam/junk folder for the tracking email.
2. Wait 48 hours, as tracking details may take time to update.
3. Contact us at +1 (123) 456-7890 or support@minithinkers.com if tracking hasn’t updated after 48 hours.

4. Lost or Stolen Packages

If your package is lost or stolen, please follow these steps:

1. Verify your shipping address.
2. Check around your property and with neighbors.
3. Contact the mail carrier for more information.
4. If unable to locate the package, reach out to us at +1 (123) 456-7890 or support@minithinkers.com. We will work with the carrier to resolve the issue.

Note: Mini Thinkers is not responsible for packages marked as "Delivered" by the carrier but not received by the customer.

5. Delays and Customs

Occasionally, shipments may encounter delays due to:

• Customs clearance in the destination country.
• Carrier-related issues such as weather disruptions or strikes.

For international orders, any customs fees or duties imposed by the destination country are the customer’s responsibility.

6. FAQ - Common Shipping Questions

Q1. What happens if my package is delayed?

• If your package is delayed beyond the estimated delivery time, allow for an additional 5 business days before contacting us.

Q2. Can I change my shipping address after placing an order?

• If your order hasn’t shipped, contact us at +1 (123) 456-7890 or support@minithinkers.com to update the address.
• For shipped orders, address redirection may not be possible.

Q3. Do you ship internationally?

• Yes, we ship to most countries worldwide. If we cannot ship to your country, you’ll be notified at checkout.

Q4. How do I handle customs fees for international shipments?

• Customs fees are determined by your country’s regulations and are the responsibility of the customer.

Q5. My tracking says “Delivered,” but I haven’t received my package. What do I do?

• Check all entrances, porches, and delivery spots.
• Confirm if someone else accepted the delivery on your behalf.
• If the package is still missing, contact us for assistance.

7. Contact Us

For questions or concerns about your shipment, feel free to reach out to us:

• Phone: +1 (123) 456-7890
• Email: support@minithinkers.com
• Address: Mini Thinkers 
  PMB #1000 <br> 20 Penn Mart Center
  New Castle, DE 19720-4207 United States

Our team is here to assist and aims to respond within 24–48 hours.

Thank you for choosing Mini Thinkers! We’re committed to ensuring your order reaches you quickly and reliably.